Get to know your customers better using a survey

You can generate more traffic on your website or get to know your customers better by using Globase surveys. The survey module is an integrated questionnaire function that enables you to integrate a survey in campaigns and segment your target groups based on response, which facilitates a wide range of follow-up activities.

Use the Globase survey module for a range of satisfaction surveys, website and product evaluations, identifying needs and so much more. We offer two types of surveys:

• Email Survey
• Web Survey

Use a website or an email as the starting point
When working with Globase surveys you have a choice of either letting your respondents access the survey via a link in an email or on a page on your website. The choice is up to you. Globase surveys are user friendly and easy to use, and all answers are gathered in real time.

Jydsk Vindueskompagni (JVK) uses Globase email surveys strategically in order to learn more about their customers and thereby ensure a greater level of customer satisfaction. When JVK sends an email survey (as shown on your left) it also sends a crystal clear message to the recipients – namely that JVK wishes to provide the best possible service by constantly monitoring the customer experience.

As the surveys are accessible via a link in the email, all data is stored in the individual customer’s data string. And JVKs customers get the impression that the company is willing to listen to their needs and learn from them, which in turn helps build good customer relations. Visit Jydsk Vindueskompagni at: www.jvk.dk